Member Comments: This is an enormous upgrade from my previous monitored service. When I test the system the monitoring station is always ready. I feel much more secure and have the added peace of mind with the cameras. This company is OUTSTANDING!
Additional questions answered when completing this review
- How much did the final cost compare to the original estimate? right on
- How does the value of the work compare to the price? I got more than my money’s worth
- How far in advance did you schedule the work? 1-2 weeks
- Did you find the company through Angie’s List? no
- If no, what was the source? WEB Site
- Why did you choose this contractor? reputation, New to Harris County
- Have you used this company before? this is the first time I’ve used this company
- What did you like most about this contractor? Prompt, on time., Great system
- What surprises came up during the course of the work? None
- What words of advice would you give other members considering this contractor? This is a great system. Much more for less monthly payment then the competition
- What words of advice would you give this contractor? Keep Up the great work. Advertise more in the Houston area
- This is your space. Feel free to give us your two cents… or quote your favorite movie? I have a 100% upgrade in security for less then I was paying a nationwide company
Quality companies are made of quality people. Point Security has some of the highest standards and commitment to customer satisfaction that is rarely found today. Do yourself a favor, if you need security, stop your search and call Point. There’s no other company that will be more of an effort to provide you outstanding service!
-O.C. (Austin, TX)
I switched from ADT to Point Security today. And if today’s installation experience is any indication of their service, then I’m going to love them! Jordan, the technician, called about 20 minutes away and showed up exactly when he said he would. He was very professional and very thorough, checking and rechecking every window and door multiple times to ensure everything was working correctly. He explained the new keypad to me and answered all my questions. The services they provide far exceed those of ADT. I now have remote access via a phone application. No installation fees (ADT was going to charge me over $600 to upgrade my system), and I’m paying only $2 more (after taxes) each month for the monitoring. Not to mention that the last two times my alarm sounded (fortunately, both were false alarms), I never received a call from ADT. I also did not get a call from ADT today when the alarm was disconnected. You would think they would notice that something was wrong and call me, but I guess no one was monitoring. This is an excellent beginning to hopefully a very long-term and happy relationship. But if it changes, I will update my review.
-Dang E. (Round Rock, TX)
A crew showed up this morning on time and are installing now! We had toms of questions and they have all the answers!
They definitely know their stuff and are very helpful!
I am super impressed with this team and will recommend them to anyone looking to add a security system to their home.
I really thought this was going to be a stressful morning but they are making it easy as pie!
They are so polite and kind too! Two thumbs up!!
-Melanie B. (Georgetown, TX)
The system works great and they went above and beyond to make sure I was happy and transferred from my house to apt without a hitch. Very happy with the customer service at Point Security.
-Cam C. (Austin, TX)
The Point Security team from very start ordering the service to installation to follow-on service and customer service is and continues to be OUTSTANDING. Travis took my conversion order, and then Justin came and installed the equipment. Justin’s attention to detail and professionalism installing the cameras and other equipment with training me on how to operate the system was nothing short of SUPERB! I highly recommend Point Security for home and business security systems.
-Ralph C. (San Antonio, TX)
I love these folks. ADT was trying to hose me so I called point security because I remembered hearing about them on 101X. I made the call and the sales guy was extremely helpful and polite. They did not pressure me to use their service but considering they offered me more equipment plus monitoring all the same amount as ADT but with polite and respectful staff I jumped on it. The installation technician showed up the next day, was on time, and extremely helpful in answering all my questions. He was also very effective in teaching me how to use the system both from the control panel at my home and from my phone and computer.
-Jahsen D. (Round Rock, TX)
From the very first phone call about my interest in Point Security, the staff has been amazing. I spoke with Chris over the phone and he was super polite, thorough and answered any questions I had. Then just two days later, Justin arrived to install my system. He was fantastic as well. Super thorough in training me on how to use the system. Thanks Point Security!
-Rachel P. (Buda, TX)
I wish I would have gotten Point Security sooner. I kept pushing it off and off and then finally, I did it. I put in an inquiry online and within minutes, Chris called me. These guys (and girls :)) are total professionals, awesome to work with and most importantly, prompt and friendly and courteous. The guys on the phone were awesome. Ben, the installation guy was awesome. He was prompt and patient when I told him we were running a tad late home. He showed me how to use it and was really patient with my 10000000 questions. He helped me feel safe in our home and I literally couldn’t recommend Point Security more. Thanks so much guys!
-Cara O. (Austin, TX)